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Sales: 0800 840 1992 Customer Service: 0800 995 1992

Customer Support

Need Support? Printerland is here to help…



At Printerland.co.uk, we respect our customers above all else and never forget that they come to us by choice. We share a personal responsibility to maintain our customers' loyalty and trust. We listen and respond to our customers and seek to exceed their expectations of customer service on every level. We only provide genuine, original, manufacturer approved products to ensure that by working directly with these manufacturers, we can provide the knowledge and support to our customers and ensure that your shopping experience with us is as transparent and as trouble free as possible.



On extremely rare occasions when your experience may not be 100% satisfactory, we will endeavour to provide the best support service possible and to provide a swift resolution using our own extensive knowledge and our comprehensive network of manufacturer contacts.

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Contact Information



Phone


0800 995 1992


Call us FREE Monday - Friday 8:30am - 6:00pm



Email


customer.service@printerland.co.uk



Customer Service


Printerland.co.uk
6 Edward Court,
Altrincham Business Park,
Altrincham,
Cheshire.
United Kingdom
WA14 5GL

Fax: 0161 929 4089

Select a question

You can place an order directly via this website by adding an item to your shopping basket at any time. Alternatively, you can place an order by telephone by calling us directly on 0800 840 1992 where our highly knowledgeable, UK based sales team will be more than happy to advise and assist you in making a purchase.
You can order via this website at any time. Our website is designed to be easy to use on any web-enabled device from desktop computers to smartphones and tablets.If you would like advice from one of our friendly UK based sales team members, you can call them directly on 0800 840 1992 Mon-Friday 8:30am - 6:00pm. Our team is regularly trained directly by the manufacturers to ensure that our product knowledge is always the best around.
No. Our prices and services are the same on the website as they are over the telephone, so all you need to do is choose your preferred method to place your order.Our prices are constantly reviewed and checked against our competitors so we recommend that you check our website for the latest offers and pricing.
We accept payment via most major credit and debit cards including Visa, MasterCard, Maestro, Switch, Delta, Visa Debit and American Express (there is a 1.5% processing charge for American Express payments only).BACS and CHAPS payments are also accepted, details of which will be offered at the time of ordering.For complete peace of mind we also offer PayPal and Amazon Payments options, whereby you can use your existing Amazon account to order goods from Printerland.Accounts are available for Government Bodies and Educational Establishments. Details of this can be requested by calling us directly on 0800 840 1992All products remain the property of Printerland.co.uk until payment has been received in full.
Yes. Paypal is available for online orders at no extra cost to you. Simply select PayPal as the payment method from the basket or checkout area of this website when placing your order.
Our Website uses the very latest encryption technologies to ensure that any data you pass through to us is kept secure from the first to the last point of entry. We hold no credit card information on our servers.If you would still rather not pay online, simply telephone our call centre on 0800 840 1992 and one of our sales team will be happy to process your order by telephone using your preferred payment method.
Should for any reason you wish to cancel an order please contact our customer services team on 0800 840 1992 or email customer.service@printerland.co.uk at your earliest opportunity.If you cancel your order your payment card will be refunded in full. The refund will be completed within 24 hours, however this may take up to 5-7 working days to appear on your statement dependent on your card issuer.
Free next business day delivery is available on all printers and orders over £125.00 + VAT on the UK mainland.Delivery for orders under £125 + VAT which are not applicable for free next business day delivery is charged at £6.50 + VAT on the UK mainland.We also deliver to the Channel Islands, Scottish Islands, Isle of Man, Northern Ireland and Eire. For our delivery charges please click the following link: Delivery Charges
Free next business day delivery is available on all orders over £125.00 + VAT on the UK mainland. Most items are shipped to you via ‘Next Working Day’ courier service. The cut-off for next working day delivery is 4:30pm.In the event of an item not being available via this service, we will endeavour to contact you at the earliest opportunity.We also deliver to the Channel Islands, Scottish Islands, Isle of Man, Northern Ireland and Eire. Areas such as the Scottish Highlands or where a body of water is crossed are subject to a 2-3 working day delivery time. Please note: orders placed after 4:30pm on Friday will not begin to be processed until the following Monday, for delivery on the Tuesday.
We can deliver any of our items to any address on the UK Mainland via next day courier service.Delivery to the Republic of Ireland, Northern Ireland, the Channel Islands and the Isle of Man is also available, charges and time estimates will be calculated during or shortly after your order has been placed.
Tracking details for your order will be emailed to you on the morning of dispatch.You will then be able to track your order directly via the courier service.If you do not receive your order tracking information as expected, you can call our customer services team on 0800 840 1992 who will be able to provide further information on your delivery times.
The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you’ll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended up to 3 or even 5 years by the manufacturer. You may need to register to qualify for these promotions – please check the product details on this website or with one of our team.In normal circumstances a call to the manufacturer will resolve any technical issues you may have with the goods, you may be offered a replacement or repair under the terms of your warranty.If you wish to return faulty goods for a refund or replacement you must first call our Customer services Department on 0800 840 1992 to discuss your request.Full conditions for the return of faulty goods are available on our Terms & Conditions page
If within 7 working days starting the day after delivery of receiving the goods you wish to return them and cancel your order, you should call our Customer Services Department on 0800 840 1992 and you must confirm your request in writing or another durable medium including letter, fax or email. Our email address is customer.service@printerland.co.uk. We aim to respond to all email enquiries within 24 hours. A phone call only is not enough. We can only accept the return of goods providing the goods are complete with all relevant packaging in an unused condition or in the condition in which they were received. A full refund will be given as soon as possible or within 30 days. However, business users will be charged an administration charge of 20% and the original carriage charge. You are responsible for the return carriage and insurance of the goods back to ourselves.For business users the return of goods is entirely at our discretion.
The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you’ll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended up to 3 or even 5 years by the manufacturer. You may need to register to qualify for these promotions – please check the product details on this website or with one of our team.

Manufacturer Support Numbers

  • brother
    0333 777 4444
  • canon
    0207 660 0186
  • dell
    0844 338 1000
  • epson
    0343 903 7766
  • hp
    0207 660 0403
  • kyocera
    0330 128 9220
  • lexmark
    0203 788 7027
  • oki
    020 3691 9098
  • panasonic
    0844 844 3899
  • pantum
    0330 828 0722
  • ricoh
    0330 123 0311
  • samsung
    0207 660 0403
  • tally
    01256 481 481
  • xerox
    0370 900 5501
  • zebra
    01628 556 000
  • Centrex
    01908 793 319
  • 0118 327 1135
  • xerox for non-xerox
    0370 240 0135
  • HP Print at Your Service
    Supplies/Support:

    0207 660 8485

    Billing:

    0207 949 0230

Speak to our printer team today! We have over 40 trained professionals waiting to take your call - 0800 840 1992

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Price applicable to business customers and those eligible to recover VAT.

VAT is payable at a rate of 20%

This calculation is based on current pricing which is subject to change over time and excludes the cost of additional long life components such as drums, fusers or other maintenance items.

*Page yields are declared by the manufacturer in accordance with ISO/IEC standards or occasionally estimated based on 5% coverage. Yield will vary greatly depending on image, area coverage, print mode and environmental conditions.

*Page yields are declared by the manufacturer in accordance with ISO/IEC standards or occasionally estimated based on 5% per page coverage. Yields will vary greatly depending on image, area coverage, print mode and environmental conditions.