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Sales

Over 40 printer experts waiting for your call

0800 840 1992

Call us FREE Monday - Friday 9.00am - 5.30pm

sales@printerland.co.uk

Customer Service

Our UK call centre staff are here to help

0800 995 1992

Call us FREE Monday - Friday 9.00am - 5.30pm

customer.service@printerland.co.uk

Frequently Asked Questions

Where is my Order?

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Contact Us

If you have any questions, queries or concerns about any of Printerland’s products and services, please contact us via phone, email or post. Our dedicated team will endeavour to help in any way possible.

At Printerland, our expert team have been trained by industry leaders and manufacturers - ensuring our knowledge is comprehensive and up-to-date. From offering advice about the printer model which is best suited to your specific needs to helping you overcome specific problems you may face when using a printer – our team are available Mon-Fri 8:30am – 6.30pm to offer help and assistance.

Experienced Assistance

For more than 20 years, the Printerland team have been supplying printers to home and office users – developing a huge in-depth knowledge of the industry and the technologies. This unique experience and the in-depth training we employ ensures the entire Printerland team are well-equipped to manage a wide range of printer-based problems and questions.

Our team are regularly trained in-house and by manufacturers, helping build up an incredible level of up-to-date knowledge.

Honest Advice

We are simply dedicated to helping you identify and select the printer which is best suited to your specific needs.

So if you have any questions or queries, please contact us using the details listed here.

Contact us by post...

  • Printerland.co.uk

  • 6 Edward Court,

  • Altrincham Business Park,

  • Altrincham,

  • Cheshire.

  • United Kingdom

  • WA14 5GL

Fax: 0161 929 4089

Can I track my Order Online?

Yes, once you place an order, regular updates can be tracked as we process and ship your goods. Once shipped, courier tracking details will be displayed so you can keep track of your delivery.

Please visit our Order Tracking page and have your order ID and delivery postcode to hand.

I have only received part of my order....

Where possible, we will always try and combine your items in a single delivery. Sometimes this is not possible and you may have to sign for separate deliveries.

We will still provide courier information for each item which can be viewed on our Order Tracking page by entering your order ID and delivery postcode.

Where can I find my printer serial number?

Most serial numbers are found on the white sticker at the rear of the printer.

For Lexmark printers, you may find your serial number detailed on the inside of the front access panel

For Samsung Printers purchased from 2018 onward, the serial number is printed on the external cardboard packaging.

My item is faulty. What do I do?

Should you find a fault with your item, a quick call to the manufacturer of your printer will usually help diagnose and fix the problem. Direct telephone numbers for all of our manufacturers can be found on our Customer Support page.

If you still find problems with your product after talking to the manufacturer, our customer service team will always help where they can on 0800 995 1992

If your item has arrived damaged from our courier, please get in touch with us straight away and we will arrange a replacement as soon as possible.

Why have I not received my Cashback, extended warranty or free gift?

Cashback and extended warranty promotions are implemented by the manufacturers and will need to be claimed by the customer after purchase.

Terms and conditions for each promotion and details of how to claim can be accessed by following the links within our 'Special Offer' boxes which will take you directly to claim form required.

Free gifts such as memory sticks, tablets and fitness trackers are provided by Printerland, a separate downloadable claim form will need to be completed and sent back to us and your gift will be sent to you within 28 days.

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FREE Next Day Delivery on all Orders Over £125
Free Next Business Day Delivery available on all orders over £125.00 + VAT on the UK mainland.

Most items are shipped to you via ‘Next Working Day’ courier service. The cut-off for next working day delivery is 4:30pm. In the event of an item not being available via this service, we will endeavour to contact you at the earliest opportunity.

We also deliver to the Channel Islands, Scottish Islands, Isle of Man, Northern Ireland and Eire. Areas such as the Scottish Highlands or where a body of water is crossed are subject to a 2-3 working day delivery time.

Please note, we are always charged a levy by the courier if an area of sea is crossed. For our full list of delivery charges please click the following link: Delivery Charges

No guarantees are given for next day delivery. However, our mission is to achieve this where possible.

  • 100% Genuine Manufacturer Cartridges
  • Return Unopened Cartridges Within 6 Months
  • FREE Next Day Delivery On Orders Over £125 ex VAT*
  • Genuine Cartridges Protect Your Warranty
The Printerland Promise...
We Won't Be Beaten on Price! We check our closest competitors every day to make sure you get the best deal possible!
If you still find anyone cheaper, we'll match the price on request..

Even on ink and toner cartridges!

To request a price match, call us on 0800 840 1992 or email us at
  • The competitor must have the identical product in stock and available immediately to the general public.
  • Offer does not include stock based outside of the UK.
  • The competitors product price must include any charges for next day delivery.
  • Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items.
  • Printerland cannot match the price where a manufacturer or distributor sells directly to the public
  • We reserve the right to verify or ask for written proof of a competitors offer before we beat the price.
  • The price promise cannot be used in conjunction with any other offer.
  • Price matches must be agreed prior to the purchase being made.
  • Any price match will be limited to one unit per customer within a 30 day period.
  • Where special offers provided by Printerland and/or the manufacturer applies, the competitor must also be providing the same offer/s for the price match to be valid.
  • 100% Genuine Manufacturer Cartridges
  • Return Unopened Cartridges Within 6 Months
  • FREE Next Day Delivery On Orders Over £125 ex VAT*
  • Genuine Cartridges Protect Your Warranty

Price applicable to business customers and those eligible to recover VAT.

VAT is payable at a rate of 20%

This calculation is based on current pricing which is subject to change over time and excludes the cost of additional long life components such as drums, fusers or other maintenance items.

*Page yields are declared by the manufacturer in accordance with ISO/IEC standards or occasionally estimated based on 5% coverage. Yield will vary greatly depending on image, area coverage, print mode and environmental conditions.

*Page yields are declared by the manufacturer in accordance with ISO/IEC standards or occasionally estimated based on 5% per page coverage. Yields will vary greatly depending on image, area coverage, print mode and environmental conditions.