Xerox ColorQube 8570N A4 Colour Solid Ink Printer

I bought from Printerland in Dec 2011. It broke down in 2012 a month before the warranty ran out, and a replacement (brand new) was provided. As a precaution I took out a 2-year warranty, and had a minor callout sometime under that, but since then it has worked perfectly until 9 months ago it stopped printing 2-sided. It is still going well apart from that, and I will continue to use it with a work around when newcessary. It has been more economical to run than its predecessor of. another make.

An excellent printer that has high quality, fast print time, easily understood print commands. Prints up to 250gsm.card with no trouble. Great value for money.

The print quality of this printer is fabulous and unsurpassed by any other machine under £500. I use it to produce technical reports containing photographs and diagrams and the finished document looks as if it was produced by a high quality print shop. If you print documents where appearance is important, then this is the printer for you. Having said that, a high price has to be paid for the quality. A set of solid inks costs in excess of £400 (more than the printer itself) and they do not last very long. The waxy ink sits on the surface of the paper and is easily scratched off and it tends to crack if the paper is folded. The registration when printing two sided is not perfect and varies by a couple of millimetres. This is not normally a problem, but can be if you are producing small books. All in all these disadvantages are worth overlooking if you want high quality printing.

Print head had to be replaced just out of warranty. Xerox wanted £400 but Printerland persuaded them not to charge because of light use. Then power pack went - it was replaced FOC but such a nuisance. Now several jets not functioning so light streaks form on prints. - yes, can do jet substitution but not if several adjacent jets are affected - they are. Will certainly buy from Printerland again, but NOT Xerox

This is the second of these printers we've had now, the first printer wouldn't turn on after about 13 months and guess what the second one has done exactly the same. Reported the fault and was told Xerox would call back as it happened before end of warranty, still waiting. It was a fault once a week and now it's permanent. I now have two of these machines which are both dead after 13 months each, A LITTLE BIT ANNOYED!!!!

Printerland Response: Any customers with a Xerox 8570 or 8870 printer who have experienced a complete power failure can contact Xerox Technical support on 0870 900 5501 where they will send an engineer to perform a free of charge repair to your machine. This will be actioned whether the machine is in or out of warranty.

Bought this machine just over a year ago, moved into a different office and wouldnt power on! called printerland who said to get touch with Xerox, called Xerox who said you only have a One Year warranty and it would cost £400 plus as the power supply needs replacing, please check the warranty terms as these machines are very prone to these faults, a bit let down by the whole experience & prices they charge for these parts, will never buy a Xerox again.

Be warned, to start this machine from cold takes up to 22 minutes (during which it wastes a good deal of ink on a test page). From standby mode approximately 2-3 minutes. BUT, if your power supply cuts out even for a few seconds, you are back to square ONE – literally. A pity, since the colour quality is good, if a little on the pale side when compared to the Phaser 6250 (now discontinued).