No callback received from Printerland so decided to order anyway. Glad I did. Within 10 mins of delivery it was ready to print, no drivers needed for Windows10 as W10 detected and installed the printer itself when connected via usb, my preferred method. First urgent letter printer out perfectly. Printer is small, and seems ideally suited to my use which is the occasional (once a month) letter to be printed with some urgency. I now have this printer in the cupboard ready to use (home use) at a minutes' notice. Recommended for home use. Good quality print. Totally satisfied with it. Why pay more if you are a basic home-user ?